Customer retention is of no importance.I know mediacom is not alone in this, most satellite/cable companies now require 2 year contracts instead of 1, price going up the second year is now guaranteed, and you have to switch providers and come back later if you want the intro rate all over again.
The $90 triple play is reasonable, but the skyrocket to $200 after promo period is rediculous and unjustifiable. I tried several times to speak to retention dept. but no negotiating. I could enter a 2 year contract for 50% more than I'm paying now or go with no contract and let my rates double.
In the past when they did 1 year agreements I was able to go another year for almost the same but that's it, appears that policy is over. You can come back and apologize to this post and allow me to contact you but sorry, the damage is done. This is now a forum to let people know there are other and better choices out there. I will likely continue internet (until Carver county fiber optic is up and running) only because I'm to scared to try CenturyLink DSL (too much at risk to get stuck with someone unreliable).
Your internet alone at $65 is double what it should be but it's at least reliable and with no other good services avail. I guess you have me cornered there. Phone will go to magicjack plus (basically $120 up front and $30/year thereafter) and Dish Network equivalent TV stations are about half to 2/3 the price of Meciacom equivalent.
Sorry.I wanted to make this work with Mediacom but the feeling just wasn't mutual.