after the ice storm,i had no phone or internet for 5 days, as i could not get through to customer service. i was on hold for hours,on a pay phone in the cold.
i had to call the digital cable number to talk to a "person",who was very kind and cordial.(thank you patrick) my main complaint is not being able to talk to a human when you have a problem. Mediacom boasts they have 24 hour customer service,but they put you on hold,or have the "computer girl",walk you through what could be wrong with your computer,while i keep saying,"get me a human",
Product or Service Mentioned: Mediacom Internet Service.