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Placed a service call due to internet and TV being out. After a week of waiting the tech arrived and his solution to the problem was to run an orange cable from my access (usually underground) down the curb for a block and a half to a neighbors access point.

This cable has now been in our gutter for over a month... I drive across everytime I leave my drive. I called to ask when it would be properly repaired and was told that they had no report that it needed repaired.

That was two weeks ago. Put this episode together with the shotty service and outages and what you have is one of the worst companies I have ever done business with.

Product or Service Mentioned: Mediacom Technical Support.

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MediacomSupport
#910720

Hello! I'm sorry to hear of this poor experience.

I assure you that this is not the level of service that we strive for, and I would like to assist in any way that I can to correct this trouble and improve your service experience.

If you'd like, please send us your account details, along with a brief description of the trouble, to our team at SocialMediaTeam@mediacomcc.com. We hope to hear from you!

Thank you,

Mediacom Social Media Relations

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