I've had many problems with Media-com broadcasts . What really ticked me off was that I called in January to get a two month vacation hold on my service.
I was told by the representative that a two month hold was not available. They stated that the hold had to be three months or longer. I come home after my Arizona vacation and find the my TV is not working. I go to the Eden Prairie office to see if there is some payment problem or what.
When I told them that I had requested a two month vacation stop on my TV service and the representative said there were only 3 months or longer vacation they said this was not true. They stated a 2 month vacation stop was available. So I asked for some kind of adjustment. They laughed at me.
Also since my TV was not working I ask them for tech man to come and see what the problem was. For all I know It had stop working the day I left on vacation. They told me to try a couple things like a hard power down an try to connect the tv input cable directly to the TV. This bypasses the Mediacom TV box.
I did this and still no TV. I then call customer service and spent another 20 minuets on the phone trying to diagnose the problem to no avil. I finally was directed to a service personnel to help with the problem. I went through the same tests with him as I had previously done.
Kind of getting boring now. So after his duplicate testing he said they would have to send out a service personnel. I asked how long. He said about a week!!!
What kind of service is this (none none none). I'm not the only one that has service problems.
I understand there are many. I have come to the point that I must switch before I smash the tv box..
Product or Service Mentioned: Mediacom Tv Service.
Reason of review: False statements.
Monetary Loss: $354.
Preferred solution: Let the company propose a solution.