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We have a 400 gb per month downstream data usage allowance. As long as we have had that allowance (over 1 year) we have never been over it even with 4K movie downstreaming. We don't do gaming. Suddenly, a window popped up on my computer saying we have used 175 percent...
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1.8
I liked
  • Good service tech
I didn't like
  • Long repair time
#1167769
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Approximately two months ago my friend's Mediacom services were terminated upon her request. A Mediacom Service Technician stopped by my residence to disconnect cable services. I informed Josh, the Mediacom Service Tech that I had two UPS return boxes to return the...
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1.0
I didn't like
  • Treatment of reliable customers
  • No follow through with customers
  • Mediacom did not reimburse for 3 wks of no service
#1167241
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Mediacom has horrible service and even worse customer service. They have been charging us for HD for years and knew that we were getting HD due to old wiring. The technician told us there was no way we were getting hd because our wiring was so old, but that didnt stop...
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1.0
#1164975
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Mediacom - Intermittent service

Mediacom
#1161709
1.5
Details
Internet and phone service keeps going out for hours at a time. We can't get a service call for 10 days! Unacceptable! Hire more service techs a
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Customer service
Reliability

Mediacom - Unacceptable Repair Times

Mediacom
#1159677
3.7
Details
12/31/17 9pm cannot get a repairman to my home for 10 Days! UNACCEPTABLE! I will switch to another provider B4 I wait 10 Days for a repair.
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Billing Practices
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Warranty

Mediacom - Horrible

Mediacom
#1158315
1.8
Details
Keeps shutting off and doesn’t even appear on my WiFi list. I can’t even watch a two minute video on YouTube which is really Pathetic, and can’t even play on my ps4 at all.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Website

Do not go with mediacom

Mediacom
#1151139
Been trying to get complete instulation for over 3 weeks now. Everytime i call they can give no reason why. And also it is my fault for not telling they everything i wanted. Also they can never pull up the recorded phone conversations that they record
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I've been stuck with Mediacom in my tiny town because no other competition is allowed. The customer service is god awful and rude, they couldn't care less and seems like they they enjoy knowing you are getting ripped off. There are, of course, the fabulous packages...
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1.5
I didn't like
  • Want to cancel service but price will double
#1164687
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I disconnected my services on the 8th of November. Which will take 7 days to process. They tell me they don't have any calls from me on that day. But on my call history on my phone (proof), it shows I clearly called them, meanwhile I have no call to them or from them...
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1.3
#1161626
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I have been with Mediacom for 7 years. Service is up and down. Customer service is a complete joke. Worse than buying a car when it comes to hidden fees on a contract. Contract runs out and instantly jack the price. Spend an hour on the phone talking with different...
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1.5
#1161299
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Not only can you NEVER get ahold of anyone,,,ALWAYS BUSY!!, 10-20 minute wait times when you'll need to call, THEY RIP YOU OFF!!!,,,Hidden fees!!!!,,,,Over your Data FEES!!!!,,,NOT TO MENTION THE WORST INTERNET SPEED EVER!!!!!!,,,,,,,CUSTOMER SERVICE IS HORRIBLE...
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#1160522
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Couple weeks ago I started watching TV late at night and noticed that my on demand signal wouldn't come in couple days later it started working again but when I started surfing through the channels my stars movie channel was doing the same thing they on demand was so...
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1.0
#1158696
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We had international calling which I was charged 19 something a month. we stopped it , but we were still getting the 250 minutes and we thought they didn't cancel it. My fought I never looked at my bill closely and didn't catch the phone charges. I had called Mediacom...
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1.5
I liked
  • Friendly technicians
I didn't like
  • Issue was not resolved
  • Customer service sucks
#1151179
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Contact Mediacom

Mailing Address:
Mediacom Communications
100 Crystal Run Road
Middletown, NY 10941-4048
Phone:
(800) 239-8411
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Internet service completely stopped working at about 8 PM every night. This went on for about two weeks, so I called and scheduled an appointment for a technician for a Sunday afternoon between 1 and 3 PM. This appointment was a week after I called them about the...
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#1150395
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