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The customer service and service in general really sucks! The sales people lie about what they're signing you up for and then when you have issues, don't respond back. When you call all you get are "I'm sorry for the inconvenience" yak-yak! First time I've had service...
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1.3
I didn't like
  • Very poor customer servic
  • Very poor sales
  • Very poor qualiy
#1321177
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I was charged for 3 years for digital convertor I never had. I went to Council St. site and was given $ 23.94 refund total for $3.99 a month charged for 3 years! What a joke! The employee never completed the credit process as needed. Found this out with next bill. It...
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1.0
I didn't like
  • Lack of follow through by employees
#1319222
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Hired tech installed equipment had no idea, what he was doing. In the last few days continue to have another tech came out to try and straightened out what other tech screwed up and continue to have issues. Didn't send all equipment the equipment is used and does not...
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#1288778
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Mediacom has got to be unequivocally the worst internet provider I’ve ever been unfortunate enough to affiliate myself with. The internet is down incessantly— which wouldn’t be a problem if I had nothing but smart TVs with subscriptions to online tv/movie providers....
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Anonymous
Carl

Customer service from Mediacom is a misnomer. (For those at Mediacom that means wrong or inaccurate name.) My connection on internet keeps failing while cable still works. Pri...

#1280535
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Mediacom - Very rude customer service!

My bill went up by 30% in one year not happy . In addition my cable goes out twice a day. And there’s nothing I can do about it. Mediacom will not give me a credit. Mediacom sucks! I also contacted customer service and they were extremely rude to me! I asked for a supervisor and they refused!
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1270756
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I have had Mediacom for a year and a half and since September 2017 I have had a problem with pixeling and freeze frame on the TV's and the internet going out 10 or more times a day. We only have about 4 houses with Mediacom on our street so they are reluctant to say...
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2.0
Dagsboro, Delaware
I didn't like
  • Customer service
  • No one resolves problem
  • Changing stories to get rid of you no foll up no escal proc
#1269291
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It would be nice if your service was reliable and didn't rack up data charges on my phone service in addition to your internet data overages. If it didn't take twice as long to stream a movie due to buffering issues there probably wouldn't be data overages. And if you...
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#1267459
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I would like the E-Mail address of the CEO so that I can send him a chain of E-mails of the problem that I am having...My E-mail is rbruyere351@gmail.com..... I would like the E-Mail address of the CEO so that I can send him a chain of E-mails of the problem that I am...
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1.0
Plymouth, North Carolina
#1261487
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We have a lot of traffic on our street and it is interfering with our internet. We need help with this. It causes it to run slowly and not respond quickly. My bill keeps rising and I am tired of paying for service with issues. Reps are rude and treat me like crap. I...
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1.4
I didn't like
  • Refuse to provide supervisors name and contact information
  • Demanding letters and no service
  • Unable to resolve problem
#1259036
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is continously having problems. everytime it looka like rain or weather gets cold their service is awlful. their techs when finnally showing up gives excuses and states they will contact outside person who never shows up. always time consuming with long waits when...
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1.9
I didn't like
  • Not getting service when needed
#1257280
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