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A technician was scheduled to come to my apartment to fix our modem and slow internet. They were scheduled between 1-5PM.

They never showed. Had to reschedule for the following day from 8-12; again they never showed. Company kept re-scheduling and not informing me; this went on for three days. I called numerous times and no one could help give me a time when someone would actually show up or give me a way to get in touch with the technician directly.

Internet still goes in and out and is incredibly slow.

I would never recomend this company or use them ever again. Cable also seems to be unreliable.

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MediacomSupport
#621402

Hello,

I completely understand your frustration with this issue. This is not the level of service we expect any of our customers to experience. I will be happy to look into this issue and make sure you get the service in which you are paying for. Can you send us an email with your account or phone number to SocialMediaTeam@mediacomcc.com?

Tim

Mediacom Social Media Team

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