I have talked through the phone call with the agent, her name is Cassey ( I am not sure if I spell her name right ), she is really helpful. Even though my speaking skill wasn't so good but she's helps me with all her please.
I wish I could hear her ID numbers, but we got disconnect and I could not make a change to called her back. I know she did run to ask her supervisor for my problem, I could heard her breathing like she did run.
I am really appreciated. Thank you!
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