I was a new customer in March of 2012. From day 1 it has been a nightmare!!! My internet and cable boxes have been changed out at least 9, yes nine, times "each" now, constant service interuption, pixelating, error messages, loss of internet connection,outages, etc...etc...etc...
I have now logged over 200, yes, 200 phone calls, and everyone tells me a differnet story when I call. I should write a book, and I do keep notes! But *** it I want a service I pay for and NOT getting!!! I don't think a week has gone by that I am not having trouble and having to call or just give up do to getting phone messages do to "HIGH VOLUME" of calls and not being able to speak to someone..... I have a different computer and have moved and still unsolved issues remain. Even my neighbors changed to Dish!
It's pretty bad when you have techs walking in unanounced, and then a manager with that tech the second time without knocking or rtinging the door bell. Again unanounced to the point you threaten to call the law.
Or arguing with tech support on the phone to no end or being called a liar to your face when they come to your home a week later and not see the problem!
I could go on and on to the point it would take several hours to write what all they have done or should say haven't done as far as holding up to thier end of the so called "Contract". And today Mediacom sends me 5 empty shipment boxes (Fedex) with 5 notes saying I wanted my service disconected. (I only have one tv, and one computer, one box) And had never officialy agreed to having it disconected just yet do to the charge for "Early Termination" which I have bene told $400,$240,$200, $90,????? WTH???
I told Mediacom a few days ago if they couldn't give me at least "one week" of interupted service then they could disconect me. (Guess they knew they couldn't, hence the shipment of 5 empty boxes)
And after just getting off the phone talking to someone who was to be a manager, to find out she wasn't a manager at all, and again I got conflicting stories! So Medicom, I refuse to pay a bill for SERVICE I DID "NOT" GET!!!!!
And Miss manager wanna be, you spoke of a contract I agreed to, well what about the "CONTRACT" ---YOU--- were to give ME when I signed up with this company?
Product or Service Mentioned: Mediacom Bundle.