I have had Mediacom for a year and a half and since September 2017 I have had a problem with pixeling and freeze frame on the TV's and the internet going out 10 or more times a day. We only have about 4 houses with Mediacom on our street so they are reluctant to say this is a main outage.
When I call they tell me that a the has to come out to my house to make sure that it isn't in my home. I have had them come out 5 or 6 times and every time the tech tells me it's not in my house and that the call needs to be escalated. Well May 2 I called and they set me an appointment for May 8th between 1 and 5. I left a vacation early to be home and they never showed.
I called that night and they told me that the tech said it wasn't in my house but they would send another tech out on Sunday. The tech showed and told me it wasn't in my house and the call had already been escalated but it would take 2 to 4 weeks for them to come out and fix it at the box or pole. He told me to call back in a few weeks. I called yesterday and they told me the tech closed the call on the 13th of May.
Now 2 problems, I still have a cable and internet bill to pay but was only offered a credit from May 2 to the 13th, second they tell me that I need to start the call over again and have a apt for a tech to come out before they can escalate it. I'm so frustrated that I'm not sure what I should do!!!!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, No one resolves problem, People who did nothing to resolve the problem, Changing stories to get rid of you no foll up no escal proc.