Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

My service with Media Com began on Saturday, August 13, 2016. The technician came and installed internet and tv (with 3 total rooms connected).

On Tuesday, August 16th, the internet service went out. I was given the first available appointment which was Monday, August 22. The technician came out and replaced a splitter and something else. over the next week, I called in twice because the internet has been intermittent.

I received the replacement boxes sent via one of the calls on Friday, September 2. Today, September 3, I called in and spoke with a customer service agent for an hour and forty minutes for nothing to be resolved and a technician to be scheduled. The first available appointment is Monday, September 12! Media Com has been nothing but inconsistent and trouble.

I would try any other service if one becomes available in my area.

Product or Service Mentioned: Mediacom Internet Service.

Reason of review: Service simply doesn't work.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Paying for services that do not work, No one resolves problem.

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